Ilient Ltd. announces SaaS-based solution, SysAid CSS (Customer Service and Support)
Filed under: CRM, IT management, Information Technology, SaaS, Uncategorized, Video
Ilient Ltd, a helpdesk software solutions provider, announced yesterday the latest extension to its flagship product, SysAid IT. The new solution, SysAid CSS (Customer Service and Support) is a SaaS-based solution “designed to address customer relationship management (CRM) operations” of small and mid-size businesses (SMBs) looking to secure and grow customer loyalty.
According to the news release,
“As the industry’s first free and on-demand customer service and support solution, SysAid CSS provides a comprehensive toolkit for tracking and resolving issues, increasing client response times and lowering organizational costs. Through a Web-based user interface, SysAid CSS allows customer service providers and their clients to receive feedback on submitted requests quickly with e-mail integration, self-service portals and Web form integration. With its robust feature set and highly customizable applications, service requests and processes are streamlined seamlessly across the organization.”
SysAid IT is a web-based helpdesk software that provides asset management, monitoring, reports and analysis and project and task management, among others.
Ilient recently posted a video on YouTube showing SysAid IT in action. You can view it below.
Company Facts
Founded in 2002.
Headquartered in Ohr Yehuda, Israel.
Israel Lifshitz, Founder and CEO.
Products: SysAid IT, SysAid CSS.
Website: www.ilient.com
SAManage Secures Series A Funding from Xenia Venture Capital
Filed under: CRM, IT management, Information Technology, SOA Governance, SaaS, Uncategorized, VC, cloud computing
SAManage, a provider of on-demand (SaaS) IT Management services with an R&D office in Israel, announced today that it has secured an undisclosed amount of Series A Funding from Xenia Venture Capital and existing investors to help support its growth and development of new SaaS-based services.
The company, which was was founded in 2007 by Doron Gordon, offers solutions for IT Asset Management, IT Risks Management, License Management and more. In September 2008, SAManage made its IT Contract Management software available for Salesforce.com users as a free AppExchange application. The software enables users to manage the organization and tracking of IT contracts, software licenses and subscriptions.
SaaS Industry outlook
According to an InformationWeek article by Andrew Conry-Murray in November 2008, a Forrester Research report released at the time predicts that while SaaS-based IT management currently accounts for 1% of IT management software, it is expected to grow to 10% of the market by 2013 because it offers cheaper and faster deployments. The report also predicts that enterprises with 1,000 or more employees will account for 50% of SaaS installations in 2009 and that while the Big Four (BMC, IBM, HP and CA) are active in the cloud, “complex applications can’t quickly be retooled for SaaS, giving upstarts time to secure enough customers to flourish.”
Additional SaaS Information
- An Aberdeen Group survey of over 130 enterprises found that top companies are implementing SaaS successfully and “view their use or planned migration to SaaS as a long-term solution.”
- Research from Gartner analyst Michael Maoz predicts that by the year 2012, 30 percent of investments in CRM will be via software-as-a-service (SaaS). (via Lauren McKay of DestinationCRM.com)
- Interest in SaaS has lead to several acquisitions by vendors, including Cisco’s acquisition of WebEx, Dell’s purchase of MessageOne and Google’s purchase of Postini among others.
- Other Israeli SaaS companies include: Clarizen, G.ho.st, Magic Software, PNMsoft, Confidela and Nolio Ltd.
SAManage Launches New Salesforce.com AppExchange Application for IT Contract Management
SAManage, a provider of on-demand (SaaS) IT Management services, recently made its SAManage IT Contract Management software available for Salesforce.com users as a free AppExchange application.
According to the news release, the free software addition allows Salesforce.com users,
“to incorporate the management of IT contracts, software licenses, and subscriptions into the Salesforce.com environment. Built on Salesforce.com’s Force.com platform, the application provides an easy-to-use, innovative way to organize and track IT contracts, including software licenses, SaaS subscriptions, and ISP and hosting services.”
SAManage has been around since April 2007 and in the words of its founder and CEO, Doron Gordon,
“Helps companies manage their PC and software assets, organize software licenses and IT
contracts, and detect risks to their assets (such as illegal software, games or file sharing applications as well as license compliance issues).”
The company also offers solutions for IT Asset Management, IT Risks Management, License Management and more.
If you’re looking to understand IT governance and compliance better, ebizQ.net (ITGumbo’s parent site) is holding an SOA Governance virtual conference next Wednesday (Sept. 24, 2008) that will also cover IT governance.
Company Facts
Founded in April 2007.
Doron Gordon, Founder & CEO.
Headquarters in Redmond, Washington. R&D in Israel.
Products: Solutions for IT Asset Management, IT Risks Management, License Management and more.
Website: www.samanage.com.
About the author: Lisa Damast currently resides in Israel. Any questions or inquiries regarding this blog can be directed to her via email at lisa (at) israelinnovation20 (dot) com. She can also be followed on Twitter, where she covers additional Israeli technology companies and headlines among other topics.
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