Ilient Ltd, a helpdesk software solutions provider, announced yesterday the latest extension to its flagship product, SysAid IT. The new solution, SysAid CSS (Customer Service and Support) is a SaaS-based solution “designed to address customer relationship management (CRM) operations” of small and mid-size businesses (SMBs) looking to secure and grow customer loyalty.
According to the news release,
“As the industry’s first free and on-demand customer service and support solution, SysAid CSS provides a comprehensive toolkit for tracking and resolving issues, increasing client response times and lowering organizational costs. Through a Web-based user interface, SysAid CSS allows customer service providers and their clients to receive feedback on submitted requests quickly with e-mail integration, self-service portals and Web form integration. With its robust feature set and highly customizable applications, service requests and processes are streamlined seamlessly across the organization.”
SysAid IT is a web-based helpdesk software that provides asset management, monitoring, reports and analysis and project and task management, among others.
Ilient recently posted a video on YouTube showing SysAid IT in action. You can view it below.
Company Facts
Founded in 2002.
Headquartered in Ohr Yehuda, Israel.
Israel Lifshitz, Founder and CEO.
Products: SysAid IT, SysAid CSS.
Website: www.ilient.com
