Israel-based ClickSoftware Technologies, a mobile workforce management and service optimization solutions provider, recently announced its new solution for customer interaction management and the addition of it to the ClickSoftware’s ServiceOptimization Suite. 

The new solution, ClickContact, automates the process of customers scheduling and maintaining appointments over the Internet in a way that gives them more control and flexibility while reducing the staff costs and responsibilities of the company. It also enables customers to provide feedback in an organized manner in which a company can act on. 

According to ClickSoftware website, ClickContact features include:

• Integrated with ClickSchedule to maintain consistent service policy
• May be deployed on-premises or as a hosted solution
• Enables integration into corporate web site
• Online appointment scheduling, updating and/or canceling
• Automatic notifications, including appointment confirmation, reminders and real-time updates, available via text message, voicemail or email
• Customer satisfaction surveys available immediately following service visit
• Look & feel, notification defaults, notification templates and customer survey all fully configurable to meet customer needs

Other solutions making up the ServiceOptimization Suite include ClickMobile, ClickSchedule and ClickLocation. 

ClickSoftware solutions are currently being used in industries such as Insurance, Telecommunications, Utilities and Home Services. 

Company Facts

Founded in 1997.

Moshe BenBassat, Chairman and CEO.

Hannan Carmeli, Chief Operating Officer.

Products: ClickSchedule, ClickContact and ClickMobile.

Website: www.clicksoftware.com